Privacy Policy

Data Controller

TrueForce

Trg Augusta Šenoe 2, Osijek, Croatia

VAT ID: HR44441886116

What are Personal Data

Personal data are all information relating to an identified or identifiable natural person, such as name, surname, address, phone number, email address, or any other information that enables the identification of a person.

Method and Purpose of Personal Data Collection

Visiting the website does not require registration. Personal data are collected exclusively when the user voluntarily provides them through a contact form or email. The data are used solely for the purpose of responding to user inquiries and are available only to authorized employees of TrueForce. Collection is voluntary and limited to data necessary for resolving inquiries.

Legal Basis for Processing

Personal data are processed in accordance with Article 6, paragraph 1 of the General Data Protection Regulation:

(a) on the basis of user consent, when the user voluntarily provides data through a contact form or email
(f) on the basis of legitimate interest of the controller, for enabling communication with users and providing requested information

Data Retention Period

Submitted personal data are retained only as long as necessary for resolving inquiries, and at most 12 months from receiving the message, unless a longer retention period is prescribed by law. After the expiration of the period, data are permanently deleted or anonymized.

Security of Personal Data

TrueForce applies appropriate technical and organizational protection measures to ensure the confidentiality and security of personal data and prevent unauthorized access, modification, or loss of data.

Communication via Email

If you contact us via email or a contact form, the submitted data will be used exclusively for processing your request and will not be forwarded to third parties without your explicit consent.

Data Subject Rights

Right of access – you have the right to know which personal data we process and for what purpose.
Right to rectification – you can request correction of inaccurate or incomplete data.
Right to erasure ("right to be forgotten") – you have the right to request deletion of personal data if they are no longer necessary for the purposes for which they were collected or if you withdraw your consent.
Right to restriction of processing – you have the right to request temporary restriction of processing in certain situations.
Right to data portability – you can request the transfer of your personal data to another controller in a structured and machine-readable format.
Right to object – you have the right to object to processing based on legitimate interest.
Right to withdraw consent – you can withdraw consent at any time without negative consequences.
Right to lodge a complaint with a supervisory authority – if you believe that your data are not being processed in accordance with regulations, you can contact the Personal Data Protection Agency (AZOP), Martićeva 14, 10000 Zagreb, email: azop@azop.hr.

To exercise the aforementioned rights, you can contact us via email at info@trueforce.digital. The company will respond to each request within 30 days of receipt.

Sharing Personal Data

Users' personal data will not be shared with third parties, except when required by law or necessary for fulfilling legal obligations. The website may contain links to external websites or social networks that have their own privacy policies – we recommend reading them before use.

Cookies

The website uses cookies to improve user experience. Cookies are small text files that record certain user settings and help analyze website traffic.

If only technical cookies are used: this website uses exclusively technical cookies that are necessary for its proper functioning and do not collect users' personal data. If analytical or marketing cookies are also used (e.g., Google Analytics, Facebook Pixel), we request your prior consent through a cookie banner. You can change cookie settings at any time in your internet browser.

Liability and Limitation

Although appropriate security measures are applied, data transmission over the internet is never completely secure. TrueForce continuously takes reasonable technical and organizational protection measures but cannot guarantee absolute security of information transmission.

Contact for Personal Data Protection

For all questions related to the processing and protection of personal data, you can contact us at info@trueforce.digital.